How can we help you?
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Join Discover Energy
How to sign up Discover Energy and common questions
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Plans and Contracts
Electricity, gas rates and contracts
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Bills and payments
Make a payment, billing options, how to read your bill
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Financial Assistance
Financial support options, concessions, center pay
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Meter and reads
Identify, read and submit your meter readings
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Solar, battery and renewables
Everything relates to Solar, Battery, Greenpower
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Manage your account
Login and password help, update account details and payment methods
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Customer Support
Already a customer? Then check this section for more information
Featured Articles
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Will my power be disconnected if I switch retailers?
If you are simply switching from one retailer t...
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Why do I need to have my meter read when I move in?
Your account with Discover Energy begins and en...
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Are my bank account details kept confidential?
Yes. Your account details will only be shared w...
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How much will I be charged if I overdraw my account or have insufficient funds?
Please contact your financial institution to di...
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Am I eligible for a payment extension?
If you require more time to pay your bill, we m...
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What happens if I don't have enough funds in my account?
If you have a regular payment arrangement and y...
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What do I do if my concession has not been applied to my bill?
There are many reasons why a concession payment...
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Am I entitled to a concession or rebate on my electricity and gas bills?
Depending on your individual circumstances, and...
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My concession card is not valid or my concession payments have stopped. What do I need to do?
There are several reasons why your concession m...
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How do I submit a self meter read?
Gas and electricity meters are either read manu...
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I have received a notice to repair my meter. Who can repair my meter?
As your energy retailer, we are required to rep...
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Queensland and NSW Flood Information
Widespread flooding across South East QLD and N...
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Emergencies and Natural Disasters
Natural disasters such as bushfires, floods, an...
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The contact details for the Energy Ombudsman in each state
Energy and Water Ombudsman NSW (EWON) Mai...