What do I do if my concession has not been applied to my bill?

There are many reasons why a concession payment may stop. Common reasons include: 

• Your concession provider has issued you with a new concession card and you have not provided us with the new details. If this is the case, please provide us with your updated concession details.
• Your concession eligibility has expired. If this is the case, please contact us with updated concession eligibility details when available.
• Your personal details have changed with one of the providers, resulting in a failed eligibility check. All details must match for a successful eligibility check. If this is the case, please contact us to update your details.

If none of the above apply, please contact us and/or your concession provider to determine why payments have stopped.  

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