- Are my bank account details kept confidential?
- How much will I be charged if I overdraw my account or have insufficient funds?
- Am I eligible for a payment extension?
- What happens if I don't have enough funds in my account?
- What payment method can I pay with? What fees are involved?
- What are my payment options?
- Can I change my payment method?
- How do I arrange a direct debit?
- When will my direct debit be processed?