What Concessions/Rebates can I get in VIC

Annual Electricity Concession

Who may be eligible Valid concession card holders who have an active electricity account with Discover Energy. 
Rebate value Everyone’s rebate amount will be different. 
Energy type Electricity
Valid concession cards
  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Valid Department of Veterans Affairs Card (DVA):
    • DVA Gold Card For All
    • DVA Gold Card War Widow
    • DVA Gold Card TPI
    • DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

How to apply

Simply add your concession to your account.  You can:

  • add it via your MyAccount
  • Call us on 1300 946 898
More info Visit the Victorian Government’s Annual Electricity Concession web page.  

 

Winter Gas Concession

Who may be eligible Valid concession card holders who have an active electricity account with Discover Energy.
Rebate value Everyone’s rebate amount will be different. 
Energy type Natural gas

Valid concession cards

  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Valid Department of Veterans Affairs Card (DVA):
    • DVA Gold Card For All
    • DVA Gold Card War Widow
    • DVA Gold Card TPI
    • DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

How to apply

Simply add your concession to your account.  You can:

  • add it via your MyAccount
  • Call us on 1300 946 898
More info Visit the Victorian Government’s Winter Gas Concession web page.

 

Excess Energy Concession

Who may be eligible
  • A gas account holder whose winter gas costs are above $1,612 and holds one of the eligible cards
  • An electricity account holder whose annual electricity costs are above $2,947 and holds one of the eligible cards

If you receive the Life support concession or the Medical cooling concession you will be automatically eligible to receive the Excess gas concession after submitting a completed application form.

Rebate value
  • 17.5 per cent of your winter gas usage and service costs above $1,612 (incl GST)
  • 17.5 per cent of electricity usage and service costs above $2,947 (incl GST)

This concession is calculated after retailer discounts and solar credits have been deducted.

Energy type Electricity & Natural Gas

Valid concession cards

  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Valid Department of Veterans Affairs Card (DVA):
    • DVA Gold Card For All
    • DVA Gold Card War Widow
    • DVA Gold Card TPI
    • DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

How to apply Both the Annual Electricity Concession and Winter Gas Concession have a yearly rebate cap. Once you have reached the rebate limit for either of these concessions, we will check to see if you need to apply for the Excess Energy Concession and send you an application form.

This is simply an extension to your existing Winter Gas Concession or Annual Electricity Concession.
More info

For more information relating to the Excess Energy Concession, please visit:

 

Controlled Load Electricity Concession

Who may be eligible Valid concession card holders whose home has a dual element or smart electricity meter.
Rebate value 13% of the controlled load usage charges for your electric hot water or slab heating. 
Energy type Electricity 
Valid concession cards
  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Valid Department of Veterans Affairs Card (DVA):
    • DVA Gold Card For All
    • DVA Gold Card War Widow
    • DVA Gold Card TPI
    • DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

How to apply

Simply add your concession to your account.  You can:

  • add it via your MyAccount
  • Call us on 1300 946 898
More info Visit the Victorian Government’s Controlled Load Electricity Concession web page. You can check your eligibility while you’re there.

 

Medical Cooling Concession

Who maybe eligible Valid concession card holders with a medical condition that makes it difficult to self-regulate their body temperature when exposed to extreme heat or cold.
Rebate value 17.5% of electricity charges from 1 November to 30 April - the hottest 6 months of the year.
Energy type Electricity
Valid concession cards
  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Valid Department of Veterans Affairs Card (DVA):
    • DVA Gold Card For All
    • DVA Gold Card War Widow
    • DVA Gold Card TPI
    • DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

How to apply Download and complete the Medical Cooling Concession form (PDF 153 KB). Further application information is available on the Victorian Government’s Medical Cooling Concession web page.
More info Visit the Victorian Government’s Medical Cooling Concession web page. You can check your eligibility while you’re there.

 

Non-Mains Energy Concession

Who may be eligible

Valid concession cardholders who:

  • Rely on liquefied petroleum gas (LPG), firewood (special conditions apply) or heating oil for domestic heating, cooking or hot water, or
  • Access non-mains electricity via an embedded network, or
  • Rely on a generator
Rebate amount

The amount of this rebate depends on the annual cost of each non-mains energy source.

Energy type Non-mains energy.
All non-mains energy costs are covered from 1 January to 31 December each year.
Valid concession cards
  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Valid Department of Veterans Affairs Card (DVA):
    • DVA Gold Card For All
    • DVA Gold Card War Widow
    • DVA Gold Card TPI
    • DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

How to apply

Application information is available on the Victorian Government’s Non-Mains Energy Concession page.

More info

Visit the Victorian Government’s Medical Cooling Concession web page. You can check your eligibility while you’re there.

This rebate is paid by the Department of Human Services.

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Service to Property Charge Concession

Who may be eligible

Valid concession cardholders who don’t use a lot of electricity. If your supply charge is more than your usage charges, you could get a rebate on your electricity bill.

Rebate value

If the electricity use on a bill is lower than the service charge, the service charge is reduced to the cost of the electricity used.

The concession is based on your usage cost before any solar credits are deducted.

Energy type Electricity
Valid concession cards
  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Valid Department of Veterans Affairs Card (DVA):
    • DVA Gold Card For All
    • DVA Gold Card War Widow
    • DVA Gold Card TPI
    • DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

How to apply

Simply add your concession to your account.  You can:

  • add it via your MyAccount
  • Call us on 1300 946 898
More info

Visit the Victorian Government’s Service to Property Charge Concession web page. You can check your eligibility while you’re there.

 

Life Support Concession

Who may be eligible

Valid concession card holders using an electrically-operated life support machine.

Rebate value

The Life Support Concession can give you a rebate on your electricity bills, equal to the cost of 1,880 kWh of electricity per year. The rebate is calculated using the general domestic tariff of your retailer.

This rebate is paid quarterly.

Energy type Electricity
Valid concession cards
  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Valid Department of Veterans Affairs Card (DVA):
    • DVA Gold Card For All
    • DVA Gold Card War Widow
    • DVA Gold Card TPI
    • DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

How to apply

To register for a Life Support Rebate status with Discover Energy:

  1. Download and complete the Life Support Concession Form (PDF 4 pages)
  2. Ask your doctor to sign it and confirm that you need the equipment.
  3. Send the completed form to us by: 
More info

Visit the Victorian Government’s Life Support Concession web page. You can check your eligibility while you’re there.

 

Utility Relief Grant Scheme (URGS)

Who may be eligible

The Utility Relief Grant Scheme (URGS) helps low-income households who can’t pay their utility account.

You’ll be considered eligible if you’re:

  • A single income household earning $2,000 or less a fortnight
  • A dual income household earning $3,038 or less a fortnight

And have also experienced one or more of the following:

  • A recent drop in income or job loss
  • You, or someone in your household has experienced family violence
  • Unexpected high costs for essential items
  • Your rent or mortgage costs are more than 30% of your total household income.
Rebate value

Up to $650 toward your electricity account and up to $650 toward your natural gas account, once in a 2 year period, if you have both energy types. If you have only electricity you can get the full $1,300 toward this.

Energy type Electricity and natural gas
Valid concession cards
  • Pensioner Concession Card (PCC)
  • Health Care Card (HCC)
  • Valid Department of Veterans Affairs Card (DVA):
    • DVA Gold Card For All
    • DVA Gold Card War Widow
    • DVA Gold Card TPI
    • DVA Gold Card POW & EDA

(DVA Gold Card Dependant is not valid for this concession.)

How to apply

Your URGS application must be submitted with a personalised number. Call us on 1300 946 898. Our team can help answer any questions about the Utility Relief Grant Scheme (URGS) and assist you with filling out your application. 

We'll supply you with an application form and your own form number, either by:

  • Sending you a direct link (via sms or email) to fill out the form online or;
  • Organising an application to be sent by post. Please note this is not preferred by most customers as it takes some time for the form to arrive. 

Prior to sending the form to you, we'll fill out what information we have, You'll then need to complete the rest of the form with your own information. Lodge the application with copies of the required documentation via: 

  • Emailurgis.applications@dhhs.vic.gov.au
  • Post: Utility  Relief  Grant  Scheme,  Department  of  Health and Human Services, Reply Paid 4057, Melbourne Vic, 8060 

Or, email your application to customerservice@discoverenergy.com.au and we can submit your application for you. 

Important info to help you fill out your URGS application

1. Your details

Make sure you provide your name, address and contact phone number. You’ll also need to indicate what utility services you’re applying for help with.

2. The due date

You must return your completed form by the due date. You'll find this listed on your application form. Remember, the quicker you get your form in, the quicker you could receive financial assistance. 

3. Household information

You'll need to include some of your household information. Listing any concession details (if applicable) and your household income.

4. Reason for your application

This is a mandatory section. You need to meet at least one of the four criteria listed in the application form (or see above in "Who may be eligible"). So, please make sure you complete the options that apply to you and include as much information as you can.

5. Documentation

  • If applying due to decreased income or unexpected expenses you may need to include your last 3 payslips or a bank statement.
  • If applying due to a family violence situation, a signed statutory declaration or a referral from a community organisation is requested. Should this not we possible, you'll find more options in your application form.

6. Sign and date

Don’t forget to sign and date at the bottom of this page!

For more information Visit the Victorian Government’s Utility Relief Grant and Non-Mains Utility Relief Grant scheme web pages.

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