How do I submit a self-meter read?

If you have a basic meter, you can send us your self-meter reads to ensure your bill reflects your energy usage accurately rather than having an estimated reading in case your meter is unable to be accessed by your distributor. You can do this by taking a photo of your meter alongside something that has the day's date on it for reference, and email it through to customerservice@discoverenergy.com.au 

Alternatively, you can submit your self-meter read via the Discover Energy mobile app. Just select "Billing' then "Self-meter read". There, you will need to upload a photo of the meter display screen and manually enter the meter read in the number field provided. If you have more than one account, you can enter each self-meter read by selecting the appropriate account. 

Please note that the photo must be a clear, high-quality image that captures the entire face of the meter inside the frame. The photo must also include two sets of numbers from the meter: the meter reading and the meter serial number. Finally, the photo must also include something with the day's date on it such as a newspaper. 

1 out of 1 found this helpful