I've recently signed up to Discover Energy, but I can't access My Account; why not?
If you have only just signed up to Discover Energy, then there is a very good chance that we are still in the process of transferring your accounts over and setting things up. There is a ten business day cooling off period for all site transfers and, once this period has ended, we will arrange a special meter reading through the network to start your account - while this is going on, you will have very limited access to our online services through My Account.
If you would like us to take a closer look at things, please feel free to get in touch with our web chat team.
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