How do I manage the account of a deceased estate?

We understand that the passing of a family member and finalising an estate can be stressful, so we have a simple system to help you sort out their energy account as quickly as possible.

We encourage you to contact us by phone on 1300 946 7500 or live chat so we can help organise the best result.

You do not have to be family or the executor of the estate, so long as you can tell us the account details to ensure we are providing the correct service.

One of our customer service representatives will guide you through the steps needed to close the account, or transfer the service to another account holder if you still require an energy supply.

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