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Activity overview
Latest activity by Jessica
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Jessica created an article,
Bushfire Safety Information for Gas
If a bushfire is threatening your home, you should turn your gas supply off whether you are staying at the property or not. If the bushfire threat is imminent, only turn of your gas supply if it i...
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Jessica created an article,
How is my gas usage calculated?
To calculate how much gas has been used over a period of time, subtract the meter reading on the last bill, from the current meter reading. See the article here for how to read your gas meter. Gas...
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Jessica created an article,
How do I turn my gas meter on/off?
Natural Gas Supply Locate your gas meter. It is usually at the front or side of the property within easy access of the street. However it may be in a metal box (on the side of your house) or in y...
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Jessica created an article,
What should I do if I suspect there is a gas leak/I can smell gas?
If you smell gas in the street or on your property before or including the gas meter, you should call the you local gas network faults and emergencies line to locate and repair the leak. Victoria ...
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Jessica created an article,
Gas Safety Tips
Servicing and Maintaining Appliances To maintain the safety and function of your gas appliances at home, it’s important to get them checked regularly according to the manufacturer’s specifications....
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Jessica created an article,
What is a Demand Charge?
Demand charges are designed to help you benefit from the installation of your smart meter. They provide an opportunity for you to manage your electricity bill by changing how you use electrical app...
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Jessica created an article,
Will my new battery and solar system be able to support me so I don’t have to pay any electricity bills?
When you purchased your new battery and solar system you probably, at some point, heard the phrase "never pay another electricity bill!" While this is always very exciting to hear, the reality can...
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Jessica created an article,
My account balance is in credit. Can I get a refund?
Refunds of solar credits are available for all of our customers and can be requested by contacting us via webchat or email at customerservice@discoverenergy.com.au. When requesting a refund, please...
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Jessica created an article,
Why do I need a smart meter to participate in the VPP Program?
Smart meters are a requirement for participation in our VPP program as they constantly measure the energy you buy from and send back to the grid. They can also tell us what time those imports and e...
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Jessica created an article,
My solar system is sending lots of energy back to the grid. Why isn't my account balance changing?
Currently your account balance is not live and will only update once a bill has been issued. If you're a VPP customer or just have a smart meter this will be once a month. For meters that need to...
Activity overview
Recent activity by Jessica
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My concession card is not valid or my concession payments have stopped. What do I need to do?
Annual Electricity Concession Who may be eligible Valid concession card holders who have an active electricity account with Discover Energy. Rebate value Everyone’s rebate amount wil... -
My concession card is not valid or my concession payments have stopped. What do I need to do?
Annual Electricity Concession Who may be eligible Valid concession card holders who have an active electricity account with Discover Energy. Rebate value Everyone’s rebate amount wil... -
My concession card is not valid or my concession payments have stopped. What do I need to do?
Annual Electricity Concession Who may be eligible Valid concession card holders who have an active electricity account with Discover Energy. Rebate value Everyone’s rebate amount wil...